FAQ

What is this site? Is this site secure? What currency are prices in? What payment methods do you accept? What is the Goods and Services Tax (GST)? Are these lead miniatures? How are orders delivered? And how long to arrive? What do the scales mean? What does "variants" mean? How do I get all the variants of one figure? Why can't I see pictures of all the variants? Who is Eureka Miniatures? What is this site? This is the Eureka Miniatures website. This site caters to lead table-top miniatures gaming. Here you can find out information and purchase online Eureka's products, including miniatures and rules sets, as well as the ranges of manufacturers Eureka is licenced to produce or distribute. [BACK TO TOP] Is this site secure? This web site is secured using a Comodo Positive 256-bit SSL Certificate. This ensures that any sensitive information you send to us will be encrypted. [BACK TO TOP] What currency are prices in? By default, prices are shown in AUSTRALIAN DOLLARS. You can change the currency in which prices are shown via the drop down box on the left of each page. Please note that prices in currencies other than Australian are indicative only - prices may vary slightly between placing your order and the charge being placed on your credit card. [BACK TO TOP] What payment methods do you accept? [BACK TO TOP] What is the Goods and Services Tax (GST)? GST is an Australian tax on goods and services. This web site shows prices without GST added. GST is not charged on orders outside of Australia. All orders made by residents of Australia will have the 10% GST added to their total before checkout is complete. [BACK TO TOP] Are these lead miniatures? Yes. Please note the following warning: These models contain LEAD which may be HARMFUL if chewed or swallowed. They are NOT toys and are NOT RECOMMENDED for young children. [BACK TO TOP] How are orders delivered? All orders are dispatched using Australia Post. Australian orders are shipped by Overnight Express. All overseas orders are shipped by Tracked Air Mail. All figures are supplied unpainted and unassembled. Some are shown in their finished state for purposes of advertising. We notify you to acknowledge dispatch of your parcel and Australia Post will send an e-mail for the overseas tracking number. Australian customers flat rate shipping AU$15.00 Overseas customers flat rate shipping AUD$25.00 [BACK TO TOP] And how long to arrive? Australia and New Zealand: 5 - 7 days. Rest of the world: 10 - 14 days. [BACK TO TOP] What do the scales mean? For those customers unfamiliar with toy soldier terminology, 28mm, 15mm, and 10mm refer to the actual height of a model figure, on foot and standing upright (measured from about the figure's eye level to the top of the figure's base). The scales are not exact, but 10mm equates to approximately 1:200 scale, 15mm to approx. 1:100 scale, and 28mm is roughly 1:60. Other scales in this catalogue include 2mm = ~1:900, 6mm = ~1:300, 20mm = ~1:85 and 25mm = ~ 1:72. [BACK TO TOP] What does "variants" mean? We produce most of our figures in more than one variant. Under each product code there will often be several figures, each one different from the other in pose, equipment or dress. This means for example that our Elamite Archer (100ELM02) comes in four different variants: one running forward with bow at ready, one testing his bow string, one standing and firing his own, and one kneeling and firing. [BACK TO TOP] How do I get all the variants of one figure? The variants for each figure code are supplied by us as a random mix. However if you order a quantity equal or greater than the number of variants, we will always endeavour to make sure you get a good selection of all the variants available for that particular code. [BACK TO TOP] Why can't I see pictures of all the variants? We have tried to illustrate as many of the variants available as possible, however limitations means that in some cases we have only been able to show a sample (some figures have more than 10 variants!) [BACK TO TOP] Who is Eureka Miniatures? Nic Robson (owner) Jack Garley(staff) Alan Harrison (webmaster) [BACK TO TOP]