FAQ

What is this site? Is this site secure? What currency are prices in? What credit cards do you accept? Are these lead miniatures? How are orders delivered? And how long to arrive? What do the scales mean? What does "variants" mean? How do I get all the variants of one figure? Why can't I see pictures of all the variants? Who is Eureka Miniatures? What is this site? This is the Eureka Miniatures website. This site caters to lead table-top miniatures gaming. Here you can find out information and purchase online Eureka's products, including miniatures and rules sets, as well as the ranges of manufacturers Eureka is licenced to produce or distribute. [BACK TO TOP] Is this site secure? This web site is secured using a RapidSSL Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. [BACK TO TOP] What currency are prices in? By default, prices are shown in AUSTRALIAN DOLLARS. You can change the currency in which prices are shown via the drop down box on the left of each page. Please note that prices in currencies other than Australian are indicative only - prices may vary slightly between placing your order and the charge being placed on your credit card. [BACK TO TOP] What credit cards do you accept? [BACK TO TOP] Are these lead miniatures? Yes. Please note the following warning: These models contain LEAD which may be HARMFUL if chewed or swallowed. They are NOT toys and are NOT RECOMMENDED for young children. [BACK TO TOP] How are orders delivered? All orders are dispatched using Australia Post. Australian orders are shipped at the standard rate, all overseas orders are shipped by Air Mail, unless otherwise requested. All figures are supplied unpainted and unassembled. Some are shown in their finished state for purposes of advertising. Our shopping cart calculates postage on a percentage basis and calculates a maximum sum that you can be charged. We actually charge postage to you at what it costs us, so in most cases your charges will be less than those quoted. We e-mail you to acknowledge how much we have deducted from your card and the shipping charge can be worked out by subtracting the cost of the figures from the total sum we acknowledge. From 22nd October 2012 Australia Post are abolishing their 250g minimum weight band. This means that the new minimum postal charge will be for a 500g and under parcel. Australia AU$6.60 New Zealand AU$12.95 Asia/Pacific AU$14.90 USA/Canada/Middle East AU$16.70 Rest of World AU$20.20 In addition to the above prices we also charge a AU$3.00 handling fee. As an estimate of how much your order will weigh including packaging, use this guide: 15mm foot 4g each 15mm cavalry 14g each 28mm foot 14g each 28mm cavalry 45g each [BACK TO TOP] And how long to arrive? Australia and New Zealand: 5 - 7 days. Rest of the world: 10 - 14 days. [BACK TO TOP] What do the scales mean? For those customers unfamiliar with toy soldier terminology, 28mm, 15mm, and 10mm refer to the actual height of a model figure, on foot and standing upright (measured from about the figure's eye level to the top of the figure's base). The scales are not exact, but 10mm equates to approximately 1:200 scale, 15mm to approx. 1:100 scale, and 28mm is roughly 1:60. Other scales in this catalogue include 2mm = ~1:900, 6mm = ~1:300, 20mm = ~1:85 and 25mm = ~ 1:72. [BACK TO TOP] What does "variants" mean? We produce most of our figures in more than one variant. Under each product code there will often be several figures, each one different from the other in pose, equipment or dress. This means for example that our Elamite Archer (100ELM02) comes in four different variants: one running forward with bow at ready, one testing his bow string, one standing and firing his own, and one kneeling and firing. [BACK TO TOP] How do I get all the variants of one figure? The variants for each figure code are supplied by us as a random mix. However if you order a quantity equal or greater than the number of variants, we will always endeavour to make sure you get a good selection of all the variants available for that particular code. [BACK TO TOP] Why can't I see pictures of all the variants? We have tried to illustrate as many of the variants available as possible, however limitations means that in some cases we have only been able to show a sample (some figures have more than 10 variants!) [BACK TO TOP] Who is Eureka Miniatures? Nic Robson (owner) Tony Ramsden (staff) Jeremy Sadler (webmaster) [BACK TO TOP]